Freeport Studios Covid-19 Statement

WELCOME TO FREEPORT STUDIOS

We look forward to serving our valued guests while practicing safety protocols to help stop the spread of COVID-19. Freeport Studios has enhanced policies and procedures to ensure a safe and stress-free lodging experience.

Cancellation Policy

Reservations can be canceled up to 48 hours prior to the arrival date with no cancellation fees. Reservations not canceled 48 hours prior to arrival will be charged one (1) night’s room rent and no-shows will be charged one (1) night’s room rent to the card used to guarantee the reservation. Charges will include hotel occupancy tax. We will not refund any payment charged for No-Shows.

For bookings made by a travel agent or online platform, guests are advised to contact the agent or booking platform directly for cancellation policies.

HEALTH AND SAFETY PLAN

In compliance with Texas Government Code Section 418.108, all persons 10 years or older, including staff and guests, must wear a cloth face covering over their nose and mouth when in a public place where it is difficult to keep six feet away from other people.

All Freeport Studios employees will wear protective face coverings. Guests are required to wear face coverings in public areas when physical distancing is not possible.

Check-In Experience

Procedures have been implemented to minimize contact during the arrival experience.

Guest room keys are sanitized extensively prior to delivery to guests.

Guest Suites

Suites are cleaned and disinfected in accordance with CDC, WHO, and local regulatory guidelines prior to each guest’s arrival.